Last updated: 20 September 2026
NEXi is operated by Kivi Prog Pvt Ltd. You can delete your account and the data held with it at any time, either from inside the app or by writing to us. You do not need the app installed to make the request.
Email kiviprogpvtltd@gmail.com from the address registered to your account, with the subject Delete my account. Include your NEXi ID or the phone number or email you signed in with, so we can find the right account.
We confirm the request within 7 days and complete the deletion within 30 days.
| Data | What happens |
|---|---|
| Profile — name, avatar, gender, date of birth, country | Deleted |
| Email address and phone number | Deleted |
| Chat messages and room activity | Deleted |
| Levels, badges, frames and owned items | Deleted |
| Unused coins and diamonds | Forfeited, not refundable |
| Transaction and payment records | Kept as long as accounting and tax rules require, then deleted |
| Diagnostic logs | Kept briefly, then deleted |
Transaction records are the one exception to full deletion: we are required to keep them for a period set by law, and they are removed once that period ends. Everything else goes with the account.
You do not have to close your account to have data removed. Email kiviprogpvtltd@gmail.com from your registered address, saying what you want deleted — for example:
We answer within 7 days and complete the removal within 30. Your account stays open and you keep your NEXi ID, your coins and your items. Where a record must be kept for accounting or legal reasons we will say so, and say for how long.
Write to the same address asking for a copy of your data, and we will send you what we hold in a readable form within 30 days.
Questions about deletion or your data: kiviprogpvtltd@gmail.com